Lisa Ramselaar

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Activity overview

Latest activity by Lisa Ramselaar
  • Lisa Ramselaar created an article,

    Prepayment

    Order your furniture with prepayment and you will receive your order confirmation with payment details within 1-2 days. Payment is due within 7 days. You will receive a payment confirmation as soon...

  • Lisa Ramselaar created an article,

    Shopping cart

    Once you've configured your Frohraum solid wood furniture, simply add it to your shopping cart. Here you'll have another opportunity to make changes. Only after entering your contact information, s...

  • Lisa Ramselaar created an article,

    Delivery with assembly service

    We recommend the "Delivery with assembly service" option. In this case, the shipping company will handle the assembly and disposal of the packaging. Prices are fixed for each product group or, in s...

  • Lisa Ramselaar created an article,

    Delivery without assembly service

    If you book your order without assembly service, our furniture delivery company will transport your furniture to the desired assembly location ("Free to point of use"). Almost all of our furniture ...

  • Lisa Ramselaar created an article,

    Transport insurance

    During the shipping preparation phase, your new furniture undergoes another thorough quality control check. Naturally, your furniture is insured for its full value throughout the entire transport p...

  • Lisa Ramselaar created an article,

    Scheduling an appointment

    The current delivery time for each product can be found on the respective product page. As soon as production is complete, you will receive an email with the shipping company's handover date. From ...

  • Lisa Ramselaar created an article,

    Free shipping

    Once your Frohraum solid wood furniture is finished, it will be handed over to our furniture shipping company. The good news for you is that delivery is free. Upon request, we will also take care o...

  • Lisa Ramselaar created an article,

    How do I publish my content in other languages?

    If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...

  • Lisa Ramselaar created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...

  • Lisa Ramselaar created an article,

    How do I customise my Help Centre?

    You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...